Increase Your Presence with Assertive Communication
March 18 @ 1:30 pm - 4:00 pm$125.00
Assertive communication allows you to express your opinions without blaming or shaming others. However, many people are moved to silence, violence, or other forms of harmful communication because they don’t know how to be assertive. The good news is that it is a skill that everyone can learn and apply personally and professionally. In this workshop, we will explore the differences between passive, aggressive, and assertive communication and how assertive techniques can give you the power to convey your thoughts without apologizing, and improve morale, productivity and teamwork, all without alienating others. Through interactive exercises, you will practice showing empathy and civility, active listening, and assertively expressing your opinions.
By the end of this course, participants will be able to:
- Understand the differences between passive, aggressive, passive/aggressive and assertive behaviour
- Apply the ABC’s of Civility-attitude, behavior and communication-to ensure interactions are effective and respectful
- Avoid misunderstandings when the stakes and emotions are running high by utilizing 4 steps to having win/win conversations
- Follow a 6-step assertiveness process when faced with an aggressive or bullying person in order to clearly express your opinions